Key Points
- Rope Access Network is a platform, not an employment agency
- We facilitate connections - employment terms are between you and employers
- All technicians must maintain valid certifications
- We take safety and professional standards seriously
- Subscription fees are non-refundable once services are accessed
1. Acceptance of Terms
By accessing or using Rope Access Network ("the Platform"), you agree to be bound by these Terms of Service and our Privacy Policy. If you don't agree with these terms, please don't use our platform.
These terms constitute a legally binding agreement between you and Rope Access Network Ltd ("we," "us," or "our").
2. Platform Description
What We Are
- A professional networking and job matching platform for rope access technicians
- A subscription-based service for employers to access our technician database
- A verification system for professional certifications and experience
What We Are NOT
- An employment agency or recruiter
- A party to any employment contracts
- Responsible for employment terms, conditions, or disputes
- A guarantee of employment or specific outcomes
3. User Accounts and Eligibility
Technician Accounts
To create a technician account, you must:
- Be at least 18 years old
- Hold current IRATA or SPRAT certification
- Provide accurate and truthful information
- Have legal authorization to work in your specified locations
- Agree to verification of your credentials and experience
Employer Accounts
To create an employer account, you must:
- Represent a legitimate business entity
- Have authority to enter into employment arrangements
- Comply with all applicable employment laws
- Maintain appropriate business licenses and insurance
- Subscribe to our employer service plans
4. Account Responsibilities
Information Accuracy
- Maintain accurate, current, and complete profile information
- Update certifications before they expire
- Notify us of any changes to your professional status
- Provide truthful work history and references
Account Security
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized access
- Use strong passwords and enable two-factor authentication when available
- You are responsible for all activities under your account
Professional Conduct
- Communicate professionally with other platform users
- Respect confidentiality of employer information
- Honor commitments made through the platform
- Report any safety concerns or unprofessional behavior
5. Prohibited Activities
The following activities are strictly prohibited:
Misrepresentation
- • False certification claims
- • Fake experience or references
- • Impersonating others
- • Fraudulent company information
Platform Abuse
- • Creating multiple accounts
- • Spam or excessive messaging
- • Circumventing access controls
- • Automated data scraping
Illegal Activities
- • Employment law violations
- • Discrimination or harassment
- • Copyright infringement
- • Money laundering
Safety Violations
- • Working without valid certifications
- • Misrepresenting safety credentials
- • Promoting unsafe practices
- • Ignoring safety protocols
6. Payments and Subscriptions
Employer Subscriptions
- Subscription fees are billed monthly or annually in advance
- All payments are non-refundable once services are accessed
- Prices may change with 30 days' notice
- Subscriptions auto-renew unless cancelled
- Access continues until the end of the paid period after cancellation
Technician Accounts
- Creating a technician profile is currently free
- We may introduce premium features with separate pricing
- Any future changes will be communicated with advance notice
Payment Processing
- All payments processed through secure, PCI-compliant systems
- We don't store credit card information on our servers
- Failed payments may result in account suspension
- Additional fees may apply for payment processing or currency conversion
7. Employment Relationships
Important: We Are Not Your Employer
Rope Access Network facilitates connections between technicians and employers but is not party to any employment arrangements or contracts that result.
Your Responsibilities
- Negotiate your own terms and conditions of employment
- Ensure compliance with tax obligations and employment law
- Maintain appropriate insurance coverage
- Verify employer legitimacy and working conditions
- Report any issues directly to relevant authorities
Our Role
- Verify technician certifications and basic credentials
- Screen employers for basic legitimacy
- Provide a platform for communication and connection
- Remove users who violate our terms or engage in misconduct
8. Intellectual Property
Our Content
- Platform design, code, and functionality are our property
- Trademarks and logos belong to Rope Access Network Ltd
- You may not copy, modify, or redistribute our platform
Your Content
- You retain ownership of content you upload (CV, photos, descriptions)
- You grant us license to use your content to operate the platform
- You're responsible for ensuring you have rights to all uploaded content
- We may remove content that violates our policies
9. Disclaimers and Limitations
Platform Availability
We strive for high uptime but cannot guarantee uninterrupted service. The platform is provided"as is" without warranties of any kind.
User Verification
While we verify basic credentials, we cannot guarantee the accuracy of all user information or the suitability of any employment arrangements.
Employment Outcomes
We do not guarantee employment, specific rates, or particular job opportunities. Success depends on market conditions and individual qualifications.
10. Limitation of Liability
To the maximum extent permitted by law, Rope Access Network's liability is limited to:
- The amount you paid for services in the 12 months preceding the claim
- £100, whichever is greater
We are not liable for indirect, consequential, or punitive damages, including lost profits or employment opportunities.
11. Termination
By You
- You may delete your account at any time
- Employers may cancel subscriptions (no refunds for current period)
- Some information may be retained for legal or safety purposes
By Us
- We may suspend or terminate accounts for terms violations
- Immediate termination for safety violations or fraud
- 30 days' notice for other terminations where possible
- We may discontinue the service with reasonable notice
12. Dispute Resolution
Direct Resolution
We encourage resolving disputes directly through our customer support team. Contact us at support@ropeaccessnetwork.com with any concerns.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
Alternative Dispute Resolution
For eligible consumer disputes, you may access the EU Online Dispute Resolution platform or contact relevant ombudsman services.
13. Changes to Terms
We may update these terms to reflect changes in our service or legal requirements. We will notify users of significant changes via:
- Email notification to registered users
- Prominent notice on the platform
- Updated "last modified" date
Continued use of the platform after changes constitutes acceptance of new terms.
These terms are effective as of the date shown above. By using our platform, you acknowledge that you have read, understood, and agree to these terms.